Refund & Return Policy
Clear, transparent rules on order cancellations, returns, and transit damage replacements.
At Angellas, all our silver jewellery, pooja items, and fashion accessories are sold at heavily discounted, affordable retail prices (all strictly below ₹10,000). To maintain these low prices and ensure strict hygiene, we follow a strict NO-RETURN and NO-EXCHANGE policy once an order has been successfully delivered in sound condition.
We do NOT accept returns or refunds for buyer's remorse, change of mind, personal preference, or wrong size selection.
When Returns or Replacements ARE Accepted
We will gladly provide a free replacement or a 100% refund exclusively under the following rare circumstances:
1. Transit Damage
The product was physically broken, chipped, or damaged during shipping transit.
2. Product Defect
The product arrived with an obvious structural defect (e.g. broken clasp or missing stone upon opening).
3. Wrong Item Delivered
The package contained a completely different item than what was ordered on invoice.
Mandatory Unboxing Video & Reporting Window (24–48 Hours)
To prevent fraudulent claims and ensure fair processing with our insurance and courier partners, all claims are subject to the following strict requirements:
- 48-Hour Reporting Window: You must notify us within 24 to 48 hours of recorded delivery by sending an email to support@angellas.online or contacting WhatsApp/Phone at +91 7892094177. Claims submitted after 48 hours of delivery cannot be entertained.
- Continuous Unboxing Video Proof: You must provide a continuous, uncut video recording starting before the outer tamper-evident package is opened. The video must clearly show:
- The intact shipping label with tracking number and your address.
- The opening of the package and bubble wrap.
- The damaged or defective piece in clear focus.
- Photos alone are NOT sufficient for transit insurance claims; a video is mandatory.
Resolution Process: Replacement vs. Refund
Once your claim with video proof is received:
- Replacement (Preferred): If the item is in stock, a brand-new identical item will be dispatched to your address free of charge within 2 business days.
- Full Refund: If a replacement is unavailable or out of stock, a 100% refund of the purchase amount will be credited back to your original payment method (bank account, credit/debit card, or UPI) within 5 to 7 business days.
Order Cancellation Policy
- Before Dispatch: You may request cancellation of your order prior to dispatch by emailing support@angellas.online with your Order ID. A 100% refund will be issued immediately.
- After Dispatch: Once an order is packed and handed over to the courier partner with a tracking number assigned, it cannot be cancelled.
How to Submit a Damage Claim
Please email us with the subject line "Damage Claim - Order #[Your-Order-ID]" and include:
- Your Full Name and Registered Phone Number
- Order ID and Date of Delivery
- Brief description of the damage or defect
- Attachment or Google Drive link to the unedited unboxing video